They pointed me to the online verification form.Īfter providing the Escalation Agent with an incredibly detailed description of the problem (online verification had failed and I am currently traveling so phone verification is out), describing the urgency of the issue (all of my business emails are forwarded here and I have flight and hotel confirmations stored which I need for my current travels), and providing bucket loads of accurate information about the account including old passwords, the current password, the date I last changed my password, current and previous personal information, recent contacts I have sent emails to, the content of those emails, the subject lines of those emails, as well as folders within the account, I waited 3 days for an automatic reply directing me to fill out their online verification form. Next step: Chat! To this day, I still don’t understand the point of Microsoft chat representatives, all of whom wasted multiple hours of my time only to tell me the online verification was the only way to regain access, or alternatively I could file a request for support from an Escalation Agent. ![]() ![]() The stress is distracting me from the fact that the Galapagos Islands are right outside my window!
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